[rt-users] How to add attachments (not links) with a template to anoutgoing mail?

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

One more thing:
 
>From Wiki: 'RT-Attach-Message: Yes' is a special header that RT uses internally. It means that the outgoing mail should be created with all attachments.

This All Attachments is not correct, correct is: With all Attachments from the actual transaction. In my case i will sent out a mail with attachments after a ticket status change and not after a reply/comment with attachments and i try to sent out ALL attachments of a ticket.

Any hints?

Torsten
-----Ursprüngliche Nachricht-----
Von: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
Gesendet: Donnerstag, 19. November 2009 16:23
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; rt-users at lists.bestpractical.com
Betreff: AW: [rt-users] How to add attachments (not links) with a template to anoutgoing mail?

One thing i forgot:

'RT-Attach-Message: Yes' is a special header that RT uses internally. It means that the outgoing mail should be created with all attachments. Instead of adding attachments to an outgoing email you can add links to those using AddAttachmentLinksToMail. 

This point from wiki i have tried already and it is not working. 

Torsten 

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID
Gesendet: Donnerstag, 19. November 2009 15:58
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] How to add attachments (not links) with a template to anoutgoing mail?

Hi,
i followed the the instructions from wiki to add all attachments from a ticket (during the whole livetime) as links to the outgoing mail. No i need to attache all the attachements to the outgoing mail, but i can't find anything useful at the wiki for this.

Any suggestions?

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



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