[rt-users] Slow queries building list of privileged users (Postgres)

Dominic Hargreaves dominic.hargreaves at oucs.ox.ac.uk
Fri Nov 20 06:48:46 EST 2009


On Fri, Nov 20, 2009 at 11:41:50AM +0000, Dominic Hargreaves wrote:
> I'm migrating from an RT 2 install to an RT 3.8 install with around
> 170 privileged users (and around 90,000 total users).
> 
> I've done some initial testing with RT 3.8.6 and have observed
> that building the list of privileged users (in the "create new
> ticket" (ticket owner), "display ticket" (reminder owner) and
> "ticket search" (ticket owner) pages) takes around 20-30 seconds to run.
> 
> It performs two queries which are logged by my slow query logger:

Sorry, I wrote this a few days ago, and forgot to note that I have 
worked around this:

http://github.com/jmdh/rt/commit/83b2c9fe39be7ec9ce32940f82b0d47c1025b482

but I haven't fully analysed the impact of this, only that it doesn't
make any difference with our data - it's clearly not
suitable for general use.

-- 
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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