[rt-users] "Update Ticket" takes too long

[Kevin Falcone]

On Tue, Nov 17, 2009 at 05:20:53PM +0000, Rui Vitor Figueiras Meireles wrote:
> 
> Thank you. I believe it was a DNS problem.
> 
> I have a scrip to send e-mail notifications to all members of a certain group whenever a new ticket is posted in a certain queue. However, there was only 1 member in that group!
> 
> The process of sending the e-mail was taking too long probably because the server couldn't find (immediately) the MX record of the domain.
> 
> I corrected this and now it seems quicker. Thanks!

If you're using sendmail, you should pass it the flag that says "don't
send interactively" and instead have it send in the background,
otherwise you have to wait through the entire smtp transaction

-kevin

> -----Original Message-----
> From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
> Sent: terça-feira, 17 de Novembro de 2009 16:25
> To: Rui Vitor Figueiras Meireles
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] "Update Ticket" takes too long
> 
> Rui,
> 
> It could be a lot of things. For example, you could have a loooong list 
> of requestors and RT is trying to notify ALL of them. Could be you have 
> a lot of watchers and a scrip that notify's them on everything. It takes 
> any application much longer to perform I/O with other systems (like 
> mailgate, etc.) than it does for it's own internal workings. I'd look at 
> the permissions you have set up and the watchers/scrips.
> 
> Kenn
> LBNL
> 
> On 11/17/2009 2:13 AM, Rui Vitor Figueiras Meireles wrote:
> > Hi. I finally have my RT installation configured and in production.
> >
> > For now everything seems to be ok, but it takes too long (about 10 seconds) whenever someones updates a ticket in the web interface (send a reply or a comment). This happens even without adding an attachment. However, all other operations are very quick, its just this functionality.
> >
> > Does anyone know what could be happening? Thank you.
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