[rt-users] QuickSearch Too Slow - rt-3.6.0

[Emmanuel Lacour]

On Tue, Nov 24, 2009 at 01:01:39PM +0530, Umasankar Pandurangan wrote:
> Hi,
> 
> I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end
> database on a Pentium server with 1GB of RAM. This RT instance is
> hosting two business applications and there are close to 1200 queues
> on it.
> 
> I am facing an issue with the "QuickSearch" widget on the RT web
> interface. It was too slow to load causing user login delays and
> sometimes it doesn't load at all. So I removed it from the "RT at a
> glance" page and made it available under a custom section I created on
> the left side menu. This addressed the login slowness issue much to
> the delight of most of the end users. However, some users who tend to
> use "QuickSearch" actively for getting an overview of ticket
> statistics on queues relevant to them complain that "QuickSearch is
> too slow" ;-)
> 
> I am looking for some ways to quicken up (and to justify the
> nomenclature to the end users :) ) this widget. Any ideas/suggestions
> would be appreciated.
> 
> Thanks.
> 
> PS: I did a search in wiki and lists but didn't find a case matching
> the problem I am facing. That's why I am writing to this list.
> 


Look here:

http://www.gossamer-threads.com/lists/rt/users/75763?search_string=quicksearch%20slow;#75763