[rt-users] rt-crontool error

[TONY JOHN - ERS, HCL Tech]

Hi ,

Now I'm getting a different error:
[root at localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition RT::Condition::UntouchedInHours --condition-arg 4  --action RT::Action::SetPriority --action-arg 5 --verbose
[Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 09:59:59 2009] [crit]: Failed to load module RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256. (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)
Failed to load module RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256.
[root at localhost sbin]#

Regards,
Tony
________________________________
From: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
Sent: Tuesday, November 24, 2009 3:26 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error

Have you installed GraphViz from CPAN`?
2009/11/24 TONY JOHN - ERS, HCL Tech <tonyjohn at hcl.in<mailto:tonyjohn at hcl.in>>
Hi,
I am trying to run rt-crontool but fails to set the priority value.
The coomand promt error is given below:

[root at localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition RT::Condition::UntouchedInHours --condition-arg 4  --action RT::Action::SetPriority --action-arg 5  --verbose
[Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
[root at localhost sbin]#

Any help?

Regards,
Tony john


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