[rt-users] Auto-creating a 'dependant' ticket On Transaction

[Franzini, Gabriele [Nervianoms]]

Hello jrummel,
>From novice to novice, try a Scrip with something like:

1) Condition: as in OnCustomFieldValueChange (see wiki);
2) Action: User-defined,  based upon DivideTicketIntoSubtasks (see
wiki):

my $trans = $self->TransactionObj;
my $tkt = $self->TicketObj;

my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
my $new_tkt = RT::Ticket->new($RT::SystemUser);
my ($id, $msg) = $new_tkt->Create(
     Queue => "your-queue-name-goes-here",
     Subject => $tkt->Subject,
    Status => 'new',
    Requestor => $requestors,
    DependedOnBy => $tkt->Id)

return 1;

HTH,
Gabriele Franzini 
ICT Applications Manager 
Nerviano Medical Sciences SRL 
PO Box 11 - Viale Pasteur 10 
20014 Nerviano Italy 
tel +39 0331581477 
fax +39 0331581456 

>
>Date: Tue, 24 Nov 2009 15:19:41 -0800 (PST)
>From: jrummel <jrummel at imapp.com>
>Subject: [rt-users]  Auto-creating a 'dependant' ticket On Transaction
>To: rt-users at lists.bestpractical.com
>Message-ID: <26505061.post at talk.nabble.com>
>Content-Type: text/plain; charset=us-ascii
>
>Hi All,
>
>I'm definitely an RT novice, and could use some assistance.  I have a
ticket 
>Custom Field ("Progress").  It is a Select One Value field.  When
someone 
>selects the value "Sent", I want a new ticket created that is 'depended
on 
>by' the original ticket.  Can anyone help me with this please?  I'm
desperate!
>
>Thanks!
>
>P.S. If the new ticket could automatically have an owner assigned upon
creation
> as well, that would be ideal.  But the above request is definitely
priority.