[rt-users] Prevent Subject Lines Starting with RE: or Re: from creating tickets

pjaramillo at kcp.com pjaramillo at kcp.com
Wed Nov 25 10:42:52 EST 2009


I won't to stop any emails with the Subject line of RE: <whatever> or Re: 
<whatever> from creating tickets?
Is this something that can be done with sendmail or rtmailgate, while 
still retaining the ability for users to create tickets via email?

Thanks,
Paul J



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