[rt-users] Pruning email responses

[Kevin Falcone]

On Wed, Nov 25, 2009 at 02:37:52PM -0600, Robert Nesius wrote:
> 
>    I see now more clearly RT isn't quite intended to work that way and that the intent is for
>    ticket owners to really use the web application as the interface versus email. I think that's
>    a paradigm shift I can make. I'm not sure I like it, but I think that feeling of discomfort
>    stems from a lack of experience, and over time I may even like RT's approach better.

I actually do almost all of my interacting with RT via my inbox.
But, I trim email messages before replying.

-kevin
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