[rt-users] template localization

[François Rousseau]

Hello,

First of all, I'm new in RT world.  I have do some search about
localization of the template and I want to verify if I'm good to
search or not ;)

If I understand correctly, currently we have no way to use
localization in template.  It's exact?

I'm from Québec, Canada and here is really bilingual (french/english)

I'm trying to provide my clients with a ticket system in their
language and most of my client will only use the email and not the web
interface so I have to use french also in email communication.  The
solution I have found, is to create 2 queues, 1 with French template
and 1 with English template.  I don't really like the fact that I will
have to said to my client write their if you want french support and
their if you want english support.

Thanks for your advice,
François