[rt-users] Ignoring queue AdminCC for owned tickets

[David X. Glover]

Currently, each of our queues have a group of people set as the  
AdminCC, so that group is emailed whenever any changes happen to the  
tickets in that queue.

I want to make it more granular, so that if a ticket has an owner,  
instead of emails going to the AdminCCs for the queue, it only goes to  
that person, and the requestors.

Un-owned tickets should still send emails to the AdminCC list for the  
queue.

Is that possible?

-- 
David X. Glover - Macintosh IT Support
Physics @ University of Oxford
http://www-astro.physics.ox.ac.uk/~Glover/
Jabber/GTalk: davidcwg at jabber.ox.ac.uk