[rt-users] Users with minimal rights now have full rights - why?

[Ken Crocker]

John,

Unless you only have a few users, I /strongly/ recommend granting 
privileges to groups, not to individual users. This will make rights 
maintenance much easier in the future. When a new person needs the same 
rights as others in a group, you merely add them to that group instead 
of adding each right time after time after time.

Kenn
LBNL

On 11/29/2009 3:20 PM, John David Chapman wrote:
> OK, Lets take this step by step.
>
> I’m John Chapman, and my Customer is Joe Bloggs.
>
> So….
>
> I log in using my superuser account “John Chapman”.
>
> I goto Configuration>Global>User Rights, and see that “Joe Bloggs” rights
> are only set to “create ticket” and “commentonticket”.  Good.  That’s what I
> want.
>
> BUT when I log into Joe Bloggs account he can do everything just like he is
> a superuser.  I don’t want Joe Bloggs to be able to do that :-(
>
>   
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