[rt-users] 3.8.6: WritableAttributes error in Web.pm's AttemptExternalAuth

[Kevin Falcone]

On Mon, Nov 30, 2009 at 06:38:14PM +0000, Philip Shore wrote:
> I am trying to upgrade our 3.6.5 RT instance to 3.8.6 and I am getting 
> an error at the point of first log on.
> 
> There is new code in RT 3.8.6 that wasn't present in 3.8.5 that is 
> throwing an error for me:

I'd be interested to know if the untested attached patch fixes the
issue you're seeing.

Your siteconfig is also really odd, it isn't clear to me if you're
using all in-house config, or some mix of apache auth and
RT-Authen-ExternalAuth or the much older ldap handler.

-kevin

> error:       Can't locate object method "WritableAttributes" via package 
> "pms52" (perhaps you forgot to
> load "pms52"?) at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 367, 
> <DATA> line 276.
> context:      
> ...      
> 363:      # now get user specific information, to better create our user.
> 364:      my $new_user_info = 
> RT::Interface::Web::WebExternalAutoInfo($user);
> 365:      
> 366:      # set the attributes that have been defined.
> 367:      foreach my $attribute ( $user->WritableAttributes ) {
> 368:      $m->callback(
> 369:      Attribute => $attribute,
> 370:      User => $user,
> 371:      UserInfo => $new_user_info,
> ...      
> code stack:     
> /opt/rt3/bin/../lib/RT/Interface/Web.pm:367
> /opt/rt3/bin/../lib/RT/Interface/Web.pm:197
> /opt/rt3/share/html/autohandler:53
> 
> 
> I have RT configured to use WebExternalAuto, and so have an Apache 
> module providing the userid via REMOTE_USER and user info collected via 
> ldap.  I logon with username "pms52" which appears in the error. I can 
> also see in the rt log that it has successfully retrieved my information 
> from our ldap server.
> 
> I am not a perl programmer but it looks to me like the RT code at line 
> 367 is expecting a database object but has a String instead. 
> 
> The AttemptExternalAuth subrouting is new in RT 3.8.6.  Is there 
> something I have not configured correctly or is there a bug ?  I have 
> pasted what I think are the relevant parts of our RT_SiteConfig below.
> 
> Many thanks,
> Philip Shore.
> 
> 
> Set($AuthMethods, ['Internal']);
> 
> Set($WebExternalAuth , 1);
> Set($WebExternalAuto , 1);
> Set($AutoCreate, { Privileged => 0 } );
> 
> Set($LdapExternalInfo, 1);
> Set($LdapAutoCreateNonLdapUsers, 1);
> Set($LdapAttrMap, {'Name' => 'uid',
>                    'EmailAddress' => 'mail',
>                    'Organization' => 'instID',
>                    'RealName' => 'displayName',
>                    'NickName' => 'title',
>                    'ExternalContactInfoId' => 'mailAlternative',
>                    'ExternalAuthId' => 'uid',
>                    'Gecos' => 'uid',
>                    'WorkPhone' => 'telephoneNumber',
>                    'Address1' => 'postalAddress',
>                    'Address2' => 'postalAddress'}
> );
> 
> 
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-------------- next part --------------
diff --git a/lib/RT/Interface/Web.pm b/lib/RT/Interface/Web.pm
index 5127f05..08d28ec 100755
--- a/lib/RT/Interface/Web.pm
+++ b/lib/RT/Interface/Web.pm
@@ -364,7 +364,7 @@ sub AttemptExternalAuth {
                 my $new_user_info = RT::Interface::Web::WebExternalAutoInfo($user);
 
                 # set the attributes that have been defined.
-                foreach my $attribute ( $user->WritableAttributes ) {
+                foreach my $attribute ( $UserObj->WritableAttributes ) {
                     $m->callback(
                         Attribute    => $attribute,
                         User         => $user,
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