[rt-users] question about searching for assets (using asset tracker plugin)

[Kevin Falcone]

On Thu, Oct 01, 2009 at 10:08:59AM -0400, charlie derr wrote:
> I feel I'm close to the solution, but hoping someone can help.
> 
> We have the Asset Tracker plugin installed (and so far love both RT and Asset Tracker) but I'm trying to create a report (so far 
> just staying within the web interface).
> 
> When I go to create a query (to look up assets) I can select the population (12 newly entered machines) and get output that 
> includes Name, Description, Status and Type.  We have also created a custom field called "serial number" (without the quotes, but 
> with the space).  I've tried clicking the "Advanced Query" link and guessed at __serial number__, __SerialNumber__ and a couple 
> other sensible choices, but all I can get is an empty column in my search results so far.  Is there a way to allow fields other 
> than Name, Description, Status and Type to appear?  And if so, is it just a matter of guessing correctly at the syntax?   If this 
> can be done from the web interface, that'd make me most happy, but I'm willing to listen to any suggestion for any solution.

I don't use AssetTracker, but in vanilla RT when building a search,
applicable Custom Fields will show up in the Display Columns box down
at the bottom of the page as CustomField.{foo} and you can just select
it and add it.

-kevin
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