[rt-users] Auto reply listing open tickets

[Helmuth Ramirez]

Hi everyone,

I was wondering if anyone had come up with a mechanism to allow for a
user to submit an e-mail with "foo" subject line and have an RT scrip
return what the sender's open ticket(s) are.  I looked through the
archives and the wiki and found some components (like the autoreply),
but can't find a template that would include those details.  Has anyone
done something like this?  

 

Side note - we don't use self service at our organization

 

Cheers!

 

Helmuth Ramirez

Sr. Network Administrator

Helpdesk Anthem! <http://www.youtube.com/watch?v=h9odfjQfcUk> 

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