[rt-users] occasionally missing metadata

Jesse Vincent jesse at bestpractical.com
Mon Oct 5 09:41:49 EDT 2009




On Wed 30.Sep'09 at 14:05:39 +0200, Bernhard wrote:
> Hi,
> 
> running RT 3.8.4 on CentOS 5.3 and MySQL 5.0.45
> had this issue twice recently - a ticket would miss the mail itself even 
> though it would display attachments.
> no date, no history, no body, no mail.
> 
> mails came from gmail and hotmail.fr - with some special characters in 
> the subject and double quotes in one case, the other one doesn't even 
> show a title / subject.
> 
> did anyone experience something like this as well?

If you poke in the attachments table, is the content there?

Best,
Jesse

> 
> any hint would be greatly appreciated!
> 
> cheers,
> bernhard
> 
> 
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