[rt-users] Request for RT briefing/demo slide deck

[David Griffith]

On Mon, 5 Oct 2009, Allen wrote:

>> Has anybody briefed their employer about what/how RT works and why it 
>> is a good option to move to this particular product?  I'm going to be 
>> giving a briefing about RT tomorrow and am currently coming up with 
>> some slides however if there is someone out there who wouldn't mind 
>> sending along what they've already done it may help speed up the 
>> process.

[replying to Drew]

I was specifically asked to come up with a trouble ticket system.  My 
approach was to install RT on my workstation, start some demo trouble 
tickets, and walk the IT manager through tracking things.  He instantly 
liked it.  Were I in your position, I'd install RT on my laptop and 
interact with the system right in front of everyone.

-- 
David Griffith
dgriffi at cs.csubak.edu

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