[rt-users] adding stuff to emails

[Emmanuel Lacour]

On Tue, Oct 06, 2009 at 08:36:32AM -0700, David Griffith wrote:
> 
> I've been asked to add "NO NOT REPLY" in a large font to the RT-generated 
> trouble ticket emails because a couple people keep doing things like 
> replying to trouble tickets to say "thanks" and the like.  This bugs me on 
> several counts.  1) Asking users not to use email seems to defeat much of 
> the utility of RT. 

sure ;)

> 2) I'm not clear at all how to do this.  The book 
> doesn't address this. 

you just have to add this text to the corresponding template (global or
for selected queues). For example on a default RT installation you would
modify Configuration->Global->Templates->AutoReply to add this text to
all auto-replies on ticket creations.

The choice of templates to modify depends of your configuration,
especially your scrips.

> 3) It seems like it would be a big thing to 
> implement HTML-ized email for RT.
> 

In 3.8.x RT as support for writting answers using a wysiwyg editor.

using html in templates is a little bit more tricky I think ...