[rt-users] adding stuff to emails

[Jerrad Pierce]

> I've been asked to add "NO NOT REPLY" in a large font to the RT-generated
> trouble ticket emails because a couple people keep doing things like
> replying to trouble tickets to say "thanks" and the like.  This bugs me
If the only problem is having to re-close tickets for "lusers," see the wiki
for solutions to send no confirmation on resolution, or only on the first
resolution. Otherwise, "thanks, that worked" is not an unreasonable
response as it allows you to know that problem is really and truly solved.

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