[rt-users] occasionally missing metadata

[Bernhard]

Hi Jesse,

thank you for responding - after playing around a bit I found the following:
For the one ticket with attachment, I find only the filename and the 
file itself in the attachments table, all other information is empty.
For the other ticket I find nothing at all in the attachments table - 
but that could also be because I have no idea how to get to the 
corresponding Attachments ID from the ticket number...

Unless you can point me somewhere, I will just check if it happens again...

all the best,
Bernhard

Am 05.10.2009 15:41, Jesse Vincent schrieb:
>
> On Wed 30.Sep'09 at 14:05:39 +0200, Bernhard wrote:
>   
>> Hi,
>>
>> running RT 3.8.4 on CentOS 5.3 and MySQL 5.0.45
>> had this issue twice recently - a ticket would miss the mail itself even 
>> though it would display attachments.
>> no date, no history, no body, no mail.
>>
>> mails came from gmail and hotmail.fr - with some special characters in 
>> the subject and double quotes in one case, the other one doesn't even 
>> show a title / subject.
>>
>> did anyone experience something like this as well?
>>     
>
> If you poke in the attachments table, is the content there?
>
> Best,
> Jesse
>
>   
>> any hint would be greatly appreciated!
>>
>> cheers,
>> bernhard
>>
>>
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>>     

-- 
Bernhard Hansbauer
System Administrator
bernhard.hansbauer at greentube.com
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