[rt-users] Duplicate ticket creation from CC's

[David Griffith]

On Wed, 7 Oct 2009, Kevin Freels wrote:
[snip]
> My answer was "Don't CC them on the original email, but rather create
> the ticket, then add them as CC's *on* thie ticket. But due to the
> constraints of the environment, users do not always have access to the
> RT GUI to do this when/after they create a ticket; most of our tickets
> are created via email.
>
> As always, any help is *greatly* appreciated!!!

I'm thinking that the ability for RT to parse headers would be nice.  So 
if you want to CC people with the initial email, have a special CC like 
"X-RT-CC" for that purpose.

-- 
David Griffith
dgriffi at cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?