[rt-users] Error in viewing one ticket

[William Graboyes]

Hi Scott,
I have seen that happen when there is a missing user, or the Principals
table is out of whack.  It is hard to tell with the information that is
given though.

Did you happen to do a partial database migration?
Are you running a cron job that is removing users?
Are you acting directly in the database?
Maybe you are using RT Shredder?


Thanks,
Bill Graboyes

On Thu, Oct 8, 2009 at 8:59 AM, Lander, Scott <slander at hearstsc.com> wrote:

>  I have one ticket that, when I go to view it, it displays about a half of
> the details and then give the following error:
>
> Can't call method "Name" on an undefined value at
> /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700.
>
>
> Any one have any idea what could cause this?
>
>
>
>
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