[rt-users] Apache Failed while Restarting - Request Tracker

[Jesse Vincent]

On Fri, Oct 09, 2009 at 09:45:16AM +0530, Arun Balaji wrote:
> Hello Experts
> 
> Please help me to proceed further steps in RT.  I am a newbie  in RT.
> 
> I am using RT3 in RHEL5. here with i am sending my files and log details.
> 
> [Fri Oct 09 15:10:40 2009] [error] Can't locate Extension/QuickDelete.pm in

Have you installed RT::Extension::QuickDelete?

> @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
> /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7
> /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5
> /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line
> 627.\nCompilation failed in require at (eval 2) line 1.\n
> [Fri Oct 09 15:10:40 2009] [error] Can't load Perl file: /opt/rt3/bin/
> webmux.pl for server 192.168.1.2:0, exiting...
> 
> -----------------------------------------------------------------------------------------------------------------
> This is httpd.conf file
> 
> <Directory /opt/rt3/share/html>
>   Options FollowSymLinks ExecCGI
>   AllowOverride None
> </Directory>
> 
> <VirtualHost 192.168.1.2>
> ServerName 192.168.1.2
>  DocumentRoot /opt/rt3/share/html
> AddDefaultCharset UTF-8
> PerlModule Apache2 Apache::compat
> PerlModule Apache::DBI
> PerlRequire /opt/rt3/bin/webmux.pl
> <Location /rt>
>     RedirectMatch permanent (.*)/$ $1/index.html
>     SetHandler perl-script
>     PerlHandler RT::Mason
> </Location>
> </VirtualHost>
> ---------------------
> This is /opt/rt3/etc/SiteConfig.pm file
> 
> Set($rtname, 'rt3');
> #Set($Organization, 'example.org');
> #Set($CorrespondAddress , 'support at example.org');
> #Set($CommentAddress , 'support-comment at example.org');
> #Set($Timezone , ‘GMT’); # obviously choose what suits you
> 
> # THE DATABASE:
> 
> Set($DatabaseType, 'mysql'); # e.g. Pg or mysql
> 
> # These are the settings we used above when creating the RT database,
> # you MUST set these to what you chose in the section above.
> 
> Set($DatabaseUser , 'rt');
> Set($DatabasePassword , 'semansys');
> Set($DatabaseName , 'rt3'); # Ensure this is set to rt3!
> 
> # THE WEBSERVER:
> 
> Set($WebPath , '/opt/rt3/share/html/');
> Set($WebBaseURL , 'http://192.168.1.2');
> 
> Set(@Plugins,(qw(Extension::QuickDelete RT::FM)))
> 
> ---------------------------------------------------------------------------------------
> 
> Please help me to solve the issue.
> 
> 
> Regards
> Arun Balaji.L

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

--