[rt-users] Squelching autoreply to specific requestors

[Howard Jones]

On 09/10/2009 19:36, Coco, Alex wrote:
> Hello,
>
> I've done my googling, digging through perldocs, the wiki, the list
> archive, the RT Essentials book but haven't figured out how to do
> this.  I want to send auto-replies to all users when new tickets are
> created except for a few specific users who have requested NOT to
> receive such responses.  I figured the easiest way to do this was to
> add a custom action preparation code to the default autoreply on
> create scrip checking the requestor email like so:
I have a global scrip to do this:
  Condition: User Defined
  Action: Autoreply to Requestors
  Template: Autoreply
  State: TransactionCreate

and the condition is:

my @exceptionList = (
'support at netapp.com'
);

my $transactionType = $self->TransactionObj->Type;
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);

if ($transactionType eq 'Create') {
  for (@exceptionList) {
    return if ($ticketRequestor eq lc("$_"));
  }

  # wildcard matches
  return if ($ticketRequestor =~ m/^mailer\-daemon\@/i);
  return if ($ticketRequestor =~ m/^postmaster\@/i);
  return if ($ticketRequestor =~ m/^noreply\@/i);
  return if ($ticketRequestor =~ m/\@sendyourfeedback\.com/i);
  return 1;
}
return;