[rt-users] Ldap and User Troubleshooting

[Nick Kartsioukas]

On Tue, 20 Oct 2009 22:33:58 +0200, "Jean-Noel HAYART"
<jnhayart at nordnet.Fr> said:
> i want to use RT with our Ldap central directory, install seems OK, i can
> log user with this plugin, but those users have no right within RT.
>  
> I can log myself with root/password, but i can't see other user (create
> by Ldap Plugin, in configuration/user) ?

The ExternalAuth plugin creates unprivileged users by default when they
first log in, you will have to set each of them to privileged and assign
them rights or a group with rights.
To search for unprivileged users in Configuration/Users, search for all
users who match "%" (without quotes) and it will show all privileged as
well as unprivileged users (by default it only shows privileged).