[rt-users] Change Subject

[Emmanuel Lacour]

On Thu, Oct 22, 2009 at 11:30:29AM -0200, Sergio Charpinel Jr. wrote:
> Hi,
> 
> How can I change the subject before creating the ticket?
> 

to my knowledge, you have to modify method "Gateway" in
lib/RT/Interface/Email.pm.

else, you can setup a scrip that changes the subject just after insert
and make this scrip run first so next scrips will use the new subject.