[rt-users] Take ownership by email

[Terence Monteiro]

On Thu, Oct 22, 2009 at 09:28:48AM -0400, Mauricio Tavares wrote:
> 	Let's say someone sends an support email to RT, which dutifully emails 
> the support people about this new ticket. How can I set RT such that if 
> someone in support replies to that email, he/she/it automagically takes 
> ownership of the ticket (if it is still unassigned)?

Install this extension

http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/

Then, your users can send a mail whose first non-empty line is

Owner: username

or

Owner: mail

-- 
Regards, Terence.
with Perl, there's more than one way to do it