[rt-users] Fun with CF order (3.8)

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Thu Oct 22 12:38:30 EDT 2009


Hi all,

We've slowly been adding custom fields as our installation has matured,
and I'm now trying to go back and tidy them up a bit but am running into
trouble.

1) Changing the order of custom fields doesn't seem to affect existing
tickets? (Even with logout/log-in, or cycling RT)

2) I had a custom field on several queues that has been superseded by
a global CF of the same name, but I cannot seem to unselect the queue-
specific version of the CF, which I am hoping would cause the field to heed
its global ordering. If I disable the Ticket-CF, the field does not display at
all in queues where the Ticket-CF was initially used...

A cursory search turned up nothing in the usual places, nor the CustomFields
table.
-- 
Cambridge Energy Alliance: Save money. Save the planet.



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