[rt-users] Searching on CF's not working with RT3.8.6

Alex Young alexyoung at scoutsolutions.co.uk
Fri Oct 23 05:47:02 EDT 2009


We have just upgraded from 3.8.2 to 3.8.6 and everything has been fine,
but we have ran into our first problem; when searching on custom fields
it's ignoring the CF and returning all results.

 

This is one of the searches we are trying:

Queue = 'Client Support' AND Subject LIKE 'schedule' AND 'CF.{Client}'
LIKE 'ClientName' AND 'CF.{Client category}' LIKE 'Core Client'

 

Have also tried similar searches without the category. It just returns
all results from the Client support queue with schedule in the subject.

 

I have just gone through the UPGRADE docs again, and I'm not seeing any
steps I could have missed, so what's happened?

 

Thanks,

Alex

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