[rt-users] incoming mail lost after possible httpd crash

[Marcus Better]

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Hi,

today we almost lost an incoming e-mail that was processed by rt-mailgate 
but never appeared in RT as a ticket. The only thing I can see in the web 
server logs around the time of the event is the following line:

[Fri Oct 23 08:41:31 2009] [notice] child pid 21284 exit signal Segmentation 
fault (11)

So it looks like the Apache process crashed, and the ticket was never 
created. We only noticed because we copy all mail to another mailbox for 
manual inspection.

Now my questions:

* How can I avoid future web server crashes, or at least get better 
diagnostics when it happens?

* Can rt-mailgate be configured not to drop the mail on the floor if the 
reception fails? I would like the mail delivery to be retried by the mail 
system.

System details: RT 3.8.5 installed from the Debian package (request-
tracker3.8 3.8.5-1), Debian amd64, 4 GB RAM, Apache 2.2.9-10+lenny4 with 
prefork mpm and mod-perl2 2.0.4.

Cheers,

Marcus
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