[rt-users] Billing for RT customer service.

[Todd Chapman]

Hi all,

We use RT to perform customer service for our client. RT doesn't
really have a good way for us to get the numbers we need to bill our
clients. It's easy to get the number of tickets handled, but getting
the number of emails sent external (to consumers) during a given time
period seems to be pretty difficult (and I have a fair amount of
experience with the RT API).

Any advice on getting this data? Thanks!

-Todd