[rt-users] RT slowness but ONLY when sending email

[Ruslan Zakirov]

Read the following miniarticle:

http://wiki.bestpractical.com/view/SendmailTips

On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar <alien at 12inch.com> wrote:
> On 10/31/09 10:23, gunslinger95 wrote:
>>
>> We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've
>> started using here at work.
>>
>> I've read through a bunch of the "slow" RT threads, but haven't seen what we
>> are.  In general the performance is very good.
>>
>> Our problem is when a user takes an action that generates an outbound email
>> message.  The application just sits there for a LONG time (maybe 60 seconds
>> or so) before the resulting page is displayed and the mail message is
>> delivered.  If a user goes into the preferences and turns off the email
>> functionality, the system performance on the same function is perfectly
>> acceptable.  Using sendmail from the command line works just fine with no
>> delay so we're at a loss.
>>
>> It looks like RT is timing out waiting for SOMETHING and then sends the
>> message after the timeout.  Any help or advice would be greatly appreciated!
>
> How are you calling your outbound mail functions? via SMTP or 'sendmail' ?
>
> The one thing that comes to mind for me is, if you're using SMTP and
> you're using an MTA which has something similar to Sendmail's GreetPause
> feature, and you don't have it configured properly, you could be causing
> yourself unnecessary delays.
>
> check your etc/RT_SiteConfig or etc/RT_Config files to see what your
> outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to
> simulate the outbound mail process from the command line to see if that
> gives you any clues.  Also, check your mail and httpd log files to see
> if there are any clues there.
>
> hope this helps.
>
> Alan
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-- 
Best regards, Ruslan.