[rt-users] Asset Tracker: make some custom field "global"

[Michael Ellis]

Oh and it's the first thing, too. I'm sorry for not noticing that. I forget than when you re-open something in vim it brings you to where you last were, NOT the top of the file.

Apologies all,

Mike

-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: August-31-09 4:49 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Asset Tracker: make some custom field "global"

That's configurable in AT_Config.pm.

On Mon, Aug 31, 2009 at 5:44 PM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> Thanks. I don't know how I missed that.
>
> Can you think of a way to edit the default format so that it includes a CF "SerialNumber" in every asset query result? I was looking in...
>
> /opt/rt3/share/html/AssetTracker/Search/Results.html
> and /opt/rt3/share/html/AssetTracker/Search/Build.html
>
> ... thinking that I might append $format with the what I need, but am not sure if this is the best way to go.
>
> -Mike
>
>
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: August-31-09 4:20 PM
> To: Michael Ellis
> Cc: rt Users
> Subject: Re: [rt-users] Asset Tracker: make some custom field "global"
>
> If I recall correctly, this is done the same way all other RT custom
> fields are made global. Admin -> Global -> Custom Fields.
>
> On Mon, Aug 31, 2009 at 5:03 PM, Michael
> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>> Except for Name,Type, Description, and Status; everything else in Asset
>> Tracker is a custom field. We need to make some fields global so that they
>> are always presented in search results like the default four, and so that
>> they are presented in the Query Builder without first having to select a
>> type that has that custom field.
>>
>>
>>
>> Is there a way to do this built in? If not, do Todd or others have a
>> suggestion for where to begin to add this functionality that I could
>> approach our programmers with?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Mike
>>
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>
>