[rt-users] Custom Field in Queues

Derek Williamson derek.williamson at kingarthurflour.com
Wed Sep 2 12:47:17 EDT 2009


 My setup is with a new ticket is:

services queue (ticket created) -> department queue -> services queue
(response)

 

If there are custom fields in the department queue, and the ticket is
switched back to service queue, can the department still search based on
the custom field? 

 

-Derek

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