[rt-users] Ticket Data Seems Broken

[Ruslan Zakirov]

Hello Tim,

If you are on RT 3.8.3 and newer then you can use rt-validator to
check consistency of the DB.

On Sat, Sep 5, 2009 at 12:17 AM, Tim Gustafson<tjg at soe.ucsc.edu> wrote:
> I have a ticket in my system that when you view the "Basics" screen, you don't see all the History.  Instead, you get about 4-5 rows of history, and then you see:
>
> Can't call method "Name" on an undefined value at /usr/local/lib/perl5/site_perl/5.8.9/RT/Transaction_Overlay.pm line 700.
>
> I'm assuming that it means that it can't find the Principal information for a particular Transaction on the ticket, but I'm not sure.
>
> Is there any way I can check the database for consistency, or somehow get past this error?
>
> Tim Gustafson
> Baskin School of Engineering
> UC Santa Cruz
> tjg at soe.ucsc.edu
> 831-459-5354
>
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-- 
Best regards, Ruslan.