[rt-users] MIME in RT.

[H Manohar rayker]

Hi Jesse,

I tried content-type in the header of email set via templates.

Didn't seem to be working...

here is my template:

----------------------------------------------------------------------------
content-type: text/html
RT-Attach-Message: yes


{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
 Transaction: {$Transaction->Description}
       Queue: {$Ticket->QueueObj->Name}
     Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}
       Owner: {$Ticket->OwnerObj->Name}
  Requestors: {$Ticket->RequestorAddresses}
      Status: {$Ticket->Status}
 Ticket <URL:
{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >


{$Transaction->Content()}

----------------------------------------------------------------------------


Is this the right way? If not how can I implement it?

Thanks
Manohar

-----Original Message-----
From: H Manohar rayker [mailto:manohar.r at glowtouch.com] 
Sent: Saturday, September 05, 2009 4:49 PM
To: 'H Manohar rayker'; 'Jesse Vincent'
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] MIME in RT.

Hi Jesse,

I installed the Email-MIME-CreateHTML and related dependent packages via
cpan & also installed Bundle::Email, but still we get the MIME content as an
html attachment rather than displaying full content.


Not getting any idea to proceed further. :(

Thanks
Manohar



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Saturday, September 05, 2009 12:18 PM
To: 'Jesse Vincent'
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.

Hi,

I am using RT 3.8.4. 

In the attachment *) mime_mail1.txt : the actual mail content is attached as
a .htm file and nothing displays in the transaction content.

In the second attachment *)plain_text_content_type.txt : this displays the
content of the transaction.

I hope this could help you.

Also I did little R&D, and found Email-MIME-CreateHTML-1.026 in cpan. Would
it be possible if this module is missing or so..? I have to check it yet if
its installed in my system. I'll try to install this and see what happens..

Keep you posted..


Thanks
Manohar

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Friday, September 04, 2009 9:01 PM
To: H Manohar rayker
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] MIME in RT.




On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
> Hi,
> 
>  
> 
> Mails received to RT with "Content-type: multipart/mixed;
> boundary="----------=_1252065429-28139-0" in the mail header info are not
> getting displayed back while replying or corresponding back VIA RT ( i.e,
> transaction->content)
> 

They generally do for me. Can you show us the full MIME structure of
a failing message? (Also, what version of RT are you running?)
>  
> 
> However Content-Type: text/plain; charset="utf-8" will get displayed in
the
> transaction->content results.
> 
>  
> 
> How can I enable this in RT?
> 
>  
> 
>  
> 
> Thanks
> 
> Manohar
> 

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-- 
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com