[rt-users] Dealing with other ticket systems

[Alex Young]

After several years running RT we have just hit on a new problem. We
have a client using a different ticket system, Track-It, which he
continues to email us from, this causes a loop on his system and ours as
RT and Track-It open new emails on each other.

 

Has anyone else seen this before? I can't imagine I am the first. Have I
misconfigured something? How are other people dealing with this?

 

Thanks,

Alex

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