[rt-users] Custom status auto-creates dependent ticket?

[Kevin Falcone]

On Thu, Sep 03, 2009 at 05:50:57PM -0400, Roode, Eric wrote:
>    Hello,
> 
>        I searched the web, the FAQ, the mailing list archives, and the docs, but didn't see any
>    reference to this specific issue.  If I've missed an obvious answer, I apologize!  :-)
> 
>        I'm running 3.8.2.  I set up two custom statuses, by adding Set(...) lines in
>    RT_SiteConfig.pm.  These statuses are "working" (the owner is actively working on the problem)
>    and "waiting" (the owner cannot proceed because they're waiting on someone or something).
> 
>        Now when a user changes the status of one of their tickets to "working", RT creates a NEW
>    ticket, identical to the old one (but with a new id number), changes the new ticket's status
>    to "working", leaves the old ticket's status at "open", and adds a dependency in the new
>    ticket on the old ticket.  This seems like a needless complication.

This is not RT's standard behavior at all.
You should look for custom code or Scrips

-kevin

>        What is the meaning of this behavior, and can it be changed so that the custom statuses
>    behave like other statuses?