[rt-users] Send new Ticket ID to external program

[Jerrad Pierce]

Create a template with the desired information, and used it in a scrip
that's triggered on ticket creation. Your template might look something like:

  To: ExternalCommandWrapper at localhost

  Blah blah blah

The wrapper can then parse whatever information is needed from the
message body, subject or headers (including ticket ID) and pass it on.
Alternatively, if your command needs only the id, you could simply add

  bcc: ExternalCommandWrapper at localhost

To the header section of you existing autoreply template.
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