[rt-users] deny unexisting users create tickets via email

[mailinglists]

I just add I'm on RT 3.8.2 on centos 5.3 this is not a production 
environnement, but must become very soon

mailinglists a écrit :
> Hi,
>
> I'm sorry if my question is already answered in old posts, but I have 
> searched a lot and not found....
>
> People who need RT here, want to provision manually our customers with 
> an unique email, and allow only the existing customers to create 
> tickets via email.
> Other people mailing to operations at mycompagny.com (only one general 
> queue) would receive an "unauthorized email" response.
> The customers are created as unprivileged, with a password, and  can 
> access the SelfService
>
> I studied the following possibilities, but they all have a serious 
> drawback, or don't work :
>
> -> revoque the right CreateTicket and SeeQueue for Everyone in the 
> General Queue and add it to Unprivileged, but because of AutoCreate, 
> when an email is received, the user is provisionned, and become 
> unprivileged, and the ticket is created.
>
> -> create a Group "Clients", and allow only privileged users of that 
> group to CreateTicket and SeeQueue , but when they login, thez don't 
> get only selfservice anymore.
>
> -> I have seen people who play with CanonicalizeOnCreate, AutoCreate, 
> SenderMustExistInExternalDatabase, LookupSenderInExternalDatabase in 
> RT_SiteConfig but it seem to work only with external authentication  
> (http://lists.bestpractical.com/pipermail/rt-users/2003-February/012029.html) 
>
>
> It appears to as a basic config, I can't believe that nobody had the 
> same need, and has found or developped solution !
>
> Thank you very much for help
>
> laetib
>