[rt-users] Permission Denied Error - Ticket creation using mail

[Baskaraganesan Natarajan]

Hi Kevin,

I found that my sendmail configuration was wrong. When I get this corrected in my sendmail.cf file, I got rid of this error.  But getting a different error this time (Log below).  Searching thru, I see the following line in http://mail.python.org/pipermail/mailman-users/2000-June/005182.html. Any help from here...

Sendmail won't deliver to a setuid program unless the directory where the
process resides is writable only by the owner.  That means no group write
or `other' write priviledges.  Mailman requires that the `s' bit be set
for the group.


Changed 
Mprog,              P=/etc/smrsh/
To 
Mprog,          P=/usr/sbin/smrsh

Log
===
Sep 16 12:15:01 localhost sendmail[15363]: n8G6j0O6015363: from=root, size=0, class=0, nrcpts=1, relay=root at localhost
Sep 16 12:15:13 localhost sendmail[15365]: n8G6jAvi015365: from=root, size=11, class=0, nrcpts=1, msgid=<200909160645.n8G6jAvi015365 at localhost.localdomain>, relay=root at localhost
Sep 16 12:15:13 localhost sendmail[15366]: n8G6jDAd015366: from=<root at localhost.localdomain>, size=300, class=0, nrcpts=1, msgid=<200909160645.n8G6jAvi015365 at localhost.localdomain>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1]
Sep 16 12:15:13 localhost sendmail[15365]: n8G6jAvi015365: to=helpdesk, ctladdr=root (0/0), delay=00:00:03, xdelay=00:00:00, mailer=relay, pri=30011, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (n8G6jDAd015366 Message accepted for delivery)
Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015366: to="|rt-mailgate --queue 'CI new' --action correspond", ctladdr=<helpdesk at localhost.localdomain> (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30543, dsn=5.3.0, stat=unknown mailer error 1
Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015366: n8G6jDAd015367: DSN: unknown mailer error 1
Sep 16 12:15:13 localhost sendmail[15367]: n8G6jDAd015367: to=<root at localhost.localdomain>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31567, dsn=2.0.0, stat=Sent

Thanks,
Baskar N

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, September 15, 2009 10:21 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Permission Denied Error - Ticket creation using mail

On Tue, Sep 15, 2009 at 01:20:07PM +0530, Baskaraganesan Natarajan wrote:
>    Retrying...
>    [root at localhost log]# ls -ltr /etc/ | grep smr
>
>    drwxrwxrwx  2 root root    4096 2009-08-28 18:11 smrsh
>
>    Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program /etc/smrsh/ unsafe:
>    World writable directory

Read the error messages, you can't have a world writable /etc/smrsh

-kevin
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