[rt-users] Add a backup email account as Bcc - avoid multiple emails

[Jerome Durand]

Hi,

I'm an RT beginner but would really like to improve... I bought the book 
;) I installed RT3.8.4 with mysql.

My goal is that all messages sent to RT are also going to a second 
mailbox that would be used in case of a disaster on RT.

I have an alias that is used by customers to open ticket that goes in 2 
mailboxes (one polled by RT and other that is "sleeping" waiting for the 
disaster...)

I want RT to Bcc the backup mailbox for every correspondance. I simply 
added 'Bcc: backup-email at company.com' in my correspondence template. And 
that more or less works (the template called by 'on correspond notifiy 
requestor and ccs')

I also have the 'on correpond notify other recipients' in case I add 
manually people...

My problem is that the system sends 2 emails:
   - one for requestor and the Bcc backup email address
   - one for the people cced (that I need to tick everytime)

Why does the system do that? Can't it send a single email and avoid the 
need to tick every person I want to cc? Is this due to my Bcc hack? How 
could I get all people in the same email (Bcc, cced, manally added other 
recipients and reuestor)?

Can anyone help me on that?

Sorry again if the answer is obvious or clearly available on some well 
known forum. Feel free to redirect me to the good place where there are 
all these kind of tips for beginners.

Thanks a lot!




-- 
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Jerome Durand

Responsable des services aux usagers
Services operations & support manager

             Réseau National de Télécommunications
      pour la Technologie, l'Enseignement et la Recherche

Tel:    +33 (0) 1 53 94 20 40  |  GIP RENATER
Fax:    +33 (0) 1 53 94 20 41  |  c/o ENSAM
E-mail: jdurand at renater.fr     |  151 Boulevard de l'Hôpital
http://www.renater.fr          |  75013 PARIS
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