[rt-users] Make non-staff users able to see all tickets (and not only theirs)
Mauricio Tavares
raubvogel at gmail.com
Wed Sep 23 10:26:17 EDT 2009
Rui Vitor Figueiras Meireles wrote:
>
>
> Hi there. I’ve just installed RT 3.6 (It was the version available in
> EPEL Repositories for RHEL 5).
>
> I’m not going to use email to open/reply to tickets, I just want to use
> email to send notifications.
>
> This way, all the users must use the http interface.
>
> I was wondering how it is possible to:
>
> 1. Make all non-privileged users see ALL the tickets (not only the
> tickets they are Requestors).
Could you go to the queues you want to see tickets on and then tell it
to allow the non-privileged group to see all tickets there?
> 2. Make all non-privileged users be able to login, even if there is
> not a user account for them (for example, they could login with
> their email, have a pre-defined password, and have the account
> automatically created). I know this is possible via email request,
> but I wanted via browser…
>
It may not be what you want but if your non-privileged users are in
your LDAP server, you would not need to define them in rt in advance.
Whenever they would log in, they would be seen as non-privileged by rt
unless you do something to change that.
>
> I would greatly appreciate if someone could help me with one or more
> questions.
>
> Thanks in advance.
>
>
>
>
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