[rt-users] Scrip help needed
Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
torsten.brumm at Kuehne-Nagel.com
Thu Sep 24 05:42:20 EDT 2009
Hi,
i'm trying to write a scrip which does the following:
We have two or more tickets, each ticket has a refersto to another like this:
#1 -> refers to #2
Now, if someone at ticket #2 writes an update, this update (reply in our case) should be posted also to ticket #1
Till this point it is working fine, now my problem:
The Update on Ticket #1 is done by RT_System (from the scrip) after the user in ticket #2 writes an update and i have no idea at the moment, how can i do the update as the user, doing the reply on ticket #2 ?!?
The Part of the source writing back the update:
$related->BaseObj->Comment(
Content => $self->loc( "Information added by [_1].", # loc
$self->TransactionObj->CreatorObj->Name,
) . "\n" . $self->loc( "Notes: [_1]", # loc
$note
),
);
I'm not sure how can i add the actual actor from Ticket #2 inside this part of code?!?
Below is my full source till now:
my $Clone = $self->TicketObj;
my $note;
my $t = $self->TicketObj->Transactions;
$t->Limit( FIELD => 'Type', VALUE => 'Correspond' );
$t->OrderByCols (
{ FIELD => 'Created', ORDER => 'DESC' },
{ FIELD => 'id', ORDER => 'DESC' },
);
my $CommentObj = $t->First;
if( $CommentObj && $CommentObj->id ) {
$note = $CommentObj->Content;
};
# Get the actual Actor of this transaction
my $Actor = $self->TransactionObj->Creator;
# $Actor has the ID of the actual Transaction
my $temp_user = RT::User->new();
$temp_user->Load($Actor);
my $AName = $temp_user->Name();
# Name of Actor in acutal Transaction - possibly not needed
while (my $related = $Clone->ReferredToBy->Next) {
my $original = $Clone->id;
my $relid = $related->BaseObj->id;
$related->BaseObj->Comment(
Content => $self->loc( "Information added by [_1].", # loc
$self->TransactionObj->CreatorObj->Name,
) . "\n" . $self->loc( "Notes: [_1]", # loc
$note
),
);
}
return 1;
Any help is appriciated.
Torsten
Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
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