[rt-users] Make non-staff users able to see all tickets (and not only theirs)

[Rui Vitor Figueiras Meireles]

Ok. I was able to do what I wanted (make non-staff users able to see all tickets).
Here's what I did (Version RT 3.6.HEAD):

1 - First, I gave rights SeeQueue and ShowTicket to Everyone.

2 - Then I created a new file OtherRequests
cd ./rt3/html/SelfService/Elements/
cp MyRequests OtherRequests

3 - Here are the changes I made to OtherRequests

diff OtherRequests MyRequests
61c61
<     . join( ' OR ', map "$_.id != $id", @roles )
---
>     . join( ' OR ', map "$_.id = $id", @roles )
63d62
< $Query .= " AND ( Requestor.id != $id )";
80c79
< $title => loc("Other's [_1] tickets", $friendly_status)
---
> $title => loc("My [_1] tickets", $friendly_status)

4 - Then I added this in ./rt3/html/SelfService/index.html

<& /SelfService/Elements/OtherRequests,
             BaseURL => $RT::WebPath . "/SelfService/?",
             Page    => $Page &>

5 - And added this in ./rt3/html/SelfService/Closed.html

<& /SelfService/Elements/OtherRequests,
             status       => ['rejected', 'resolved'],
             friendly_status => loc('closed'),
             BaseURL         => $RT::WebPath . "/SelfService/Closed.html?",
             Page            => $Page &>



That's it! It's working! Hope it helps someone.


Date: Wed, 23 Sep 2009 12:21:25 -0400
From: Kevin Falcone <falcone at bestpractical.com>
Subject: Re: [rt-users] Make non-staff users able to see all tickets
	(and not only theirs)
To: rt-users at lists.bestpractical.com
Message-ID: <20090923162125.GC3793 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Wed, Sep 23, 2009 at 04:19:55PM +0100, Rui Vitor Figueiras Meireles wrote:
> First of all, thanks for the answers!
> 
> >>    1. Make all non-privileged users see ALL the tickets (not only the
> >>       tickets they are Requestors).
> >
> >	Could you go to the queues you want to see tickets on and then tell it 
> >to allow the non-privileged group to see all tickets there?
> 
> I did that. I gave the rights SeeQueue and ShowTicket to Everyone.
> And they can see them now, but they need to write http://...?id=4 to see ticket 4 if it is not theirs.
> 
> What I need is to change the /SelfService/index.html in order to have:
>  - My open tickets
>  - Other people open tickets (this is what I want)

You'll have to overlay and tweak the search in
share/html/SelfService/Elements/MyRequests
by default, SelfService only looks for Tickets you are a Watcher of

-kevin

> >>    2. Make all non-privileged users be able to login, even if there is
> >>       not a user account for them
> 
> I don't want to use a LDAP Server. If not possible, I will just have to create the accounts by hand.
> 
> 
> Thanks!
> 
> 
> -----Original Message-----
> From: Mauricio Tavares [mailto:raubvogel at gmail.com] 
> Sent: quarta-feira, 23 de Setembro de 2009 15:26
> To: Rui Vitor Figueiras Meireles
> Cc: RT Users
> Subject: Re: [rt-users] Make non-staff users able to see all tickets (and not only theirs)
> 
> Rui Vitor Figueiras Meireles wrote:
> >  
> > 
> > Hi there. I've just installed RT 3.6 (It was the version available in 
> > EPEL Repositories for RHEL 5). 
> > 
> > I'm not going to use email to open/reply to tickets, I just want to use 
> > email to send notifications.
> > 
> > This way, all the users must use the http interface.
> > 
> > I was wondering how it is possible to:
> > 
> >    1. Make all non-privileged users see ALL the tickets (not only the
> >       tickets they are Requestors).
> 
> 	Could you go to the queues you want to see tickets on and then tell it 
> to allow the non-privileged group to see all tickets there?
> 
> >    2. Make all non-privileged users be able to login, even if there is
> >       not a user account for them (for example, they could login with
> >       their email, have a pre-defined password, and have the account
> >       automatically created). I know this is possible via email request,
> >       but I wanted via browser...
> > 
> 
> 	It may not be what you want but if your non-privileged users are in 
> your LDAP server, you would not need to define them in rt in advance. 
> Whenever they would log in, they would be seen as non-privileged by rt 
> unless you do something to change that.
> 
> > 
> > I would greatly appreciate if someone could help me with one or more 
> > questions.
> > 
> > Thanks in advance.
> > 
> >  
> > 
> >