[rt-users] One user, multiple email addresses

[Johnathan Bell]

Here's the situation; in our organization, one staff member can have  
several email aliases--these make the email address "prettier" and  
easier to say/remember. However, this creates a problem with some of  
our users, in that when they reply to tickets from the "wrong" email  
address, RT hasn't a clue as to who is posting, or what to do with  
it... Is there a way we can associate more than one email address with  
the same user?

Thanks,
Johnathan

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Johnathan Bell
Internet System Administrator, Baker College