[rt-users] RT <-> Trac integration

[Jerrad Pierce]

>     As an example, when handling a change control, we have to document the servers >(want a linked asset), the software,
Maybe http://code.google.com/p/asset-tracker-4rt/?

> the person handling the change, the time and date of the change, the change
>description,  the change procedure (usually an attachment, but, could be just a few
>lines of text for an easy one..),
Those tidbits all sound like part of a normal transaction in RT, not
free form info, to me.

>the backout procedure,  testing data, and any procedures modifed (separate linked
>ticket), along with a few more details, and a raft of signatures....    This is currently
>done mostly manually, via paper forms.
This mostly just imposing a structure on how you use the tool I think?