[rt-users] Notify "admincc" on ticket creation only?

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Thu Sep 24 18:30:07 EDT 2009


Hi all,

We have some "adminccs" who aren't really clued into the process,
but need to be notified when a ticket is initially created. Any ideas
how to best handle this? I don't see anything [io]n the archives/wiki.

I know I could just add them as bcc's to the template, but this seems
kind of hacki-ish, and is not an obvious place for another admin to
go tweak things in the future. Consequently, I'm considering adapting
the squelch code from Ticket/Update.html into a scrip to add these
users to the non_recipients list... But I'm not thrilled at the idea, and
then there's the matter of what to invoke it. OnCreate would make the
most sense, but I don't want to possible pre-empt the auto-response
delivery. So I'd have to settle for OnCorrespond, even though it'd get
triggered more than necessary, etc.

-- 
Cambridge Energy Alliance: Save money. Save the planet.



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