[rt-users] Attachments; a different MIME type?

[Eric Horne]

Hmm, lemme try this a third time.. I would really appreciate some help.

Basically, images and PDFs that are attached to requests or added as
attachments later through the web interface are stored and retrieved
without any issues. Any other type: zip files, office documents, etc,
get stored in the Attachments table as text/plain whether
they are added via e-mail request or via the web interface.

Why is the content type not being identified or recorded correctly in
the database? Where should I look to debug this problem further? That
charset="utf-8" looks suspicious... I *think* I've done all the upgrades
properly... ran the upgrade schema script...

I'm on perl 5.10.0.x, Mysql 5.0.84, rt 3.8.2

Thanks for any help you folks can give!

-Eric


Here is a sample entry from the Header column in the Attachments table
with an office document.

MIME-Version: 1.0
Subject: Checklist_for_Booster_Application.doc
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Type: text/plain;
charset="utf-8";
name="Checklist_for_Booster_Application.doc"
Content-Disposition: inline;
filename="Checklist_for_Booster_Application.doc"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 35778

Here is one for a PDF file that I added to that same ticket mere moments
earlier.

MIME-Version: 1.0
Subject: 2009 Home School Flyer.pdf
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Type: application/pdf; name="2009 Home School Flyer.pdf"
Content-Disposition: inline; filename="2009 Home School Flyer.pdf"
Content-Transfer-Encoding: base64
Content-Length: 988569