[rt-users] Time in logs not matching system time

[Kimberly McKinnis]

That seems to be as designed. At least, that's what I was told when I asked this same question last year. Slightly annoying but you get used to it.

-----Original Message-----
From: Lander, Scott [mailto:slander at hearstsc.com] 
Sent: Monday, September 28, 2009 11:54 AM
To: Kimberly McKinnis; 'smcclure at rice.edu'; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Time in logs not matching system time

Hmm in syslog, it logs the correct time:

Sep 28 14:46:18 MyHelpDesk RT: Ticket 327 created in queue 'Monitoring' by root (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)

While in the rt.log file it logs in UTC:

[Mon Sep 28 18:46:18 2009] [info]: Ticket 327 created in queue 'Monitoring' by root (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)


Logging is currently set as:
# Logging
Set($LogToSyslog    , 'info');
Set($LogToScreen    , 'info');
Set($LogToFile      , 1);
Set($LogDir, 'var/log');
Set($LogToFileNamed , "rt.log");    #log to rt.log
Set($LogStackTraces, '');
Set(@LogToSyslogConf, ());
Set($StatementLog, '');
# End logging








-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Friday, September 25, 2009 6:48 PM
To: 'smcclure at rice.edu'; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Time in logs not matching system time

Isn't Chicago GMT -5? RT will always log in UTC no matter what you do, but setting the timezone effects the user interface.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Susan McClure
Sent: Friday, September 25, 2009 9:29 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Time in logs not matching system time

I have basically the same problem with the log 5 hours ahead. (I am CDT) I have a RHE Linux 5 system.
I have tried both of these in the RT_SiteConfig.pm without any change:

Set($Timezone, 'US/Central');
and
Set($Timezone , 'America/Chicago');

Interestingly, when httpd first starts up the log has the correct time, but as soon as it uses RT, the timestamp changes ahead 5 hours.
The name change occurs right after the last Apache 2.2.3 info notice about when the server was built.

Susie

-------
All,

    I am seeing a time in the rt log file that is 4 hours in advance of the system time  (system time is EDT).


IE

root at MyHelpDesk:/opt/rt3/var/log# date
Fri Sep 25 11:38:41 EDT 2009
root at MyHelpDesk:/opt/rt3/var/log# tail -f rt.log

[Fri Sep 25 15:39:58 2009] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( HSCIDM_LDAP ): slander (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
[Fri Sep 25 15:39:58 2009] [warning]: disable (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1142)

So, the system time is 11:38, while the log time is 15:38 (ok, 15:39...)


My Rt_SiteConfig.pm has    Set($Timezone , 'US/Eastern');

Any one have any idea how to sync these up?

Thanks



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