[rt-users] how to move tickets to different queue?

H Manohar Rayker manohar.r at glowtouch.com
Tue Apr 6 09:38:11 EDT 2010

In continuation for the previous mail - for this purpose I got a small scrip


# Domains we want to move

my $domains = {};


my %domain_map = (

                   '[EMAIL PROTECTED]'        => "xxxx",

                   '[EMAIL PROTECTED]'        => "yyyy"



#Check each of our defined domains for a match

foreach my $domainKey (keys %domain_map ){

if($self->TicketObj->RequestorAddresses =~ /^.*?${domainKey}/) {

    # Domain matches - move to the right queue








I created a new global scrip for the new queue and put this under the custom
action field of the scrip. Can anyone put some light on this?





From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of H Manohar
Sent: Tuesday, April 06, 2010 6:41 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] how to move tickets to different queue?




How can I move a ticket to a different queue on the time of creation based
on the senders email domain?


For eg: 


myname at somedomain.com   tickets should be moved to new_queue





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